20 articles in this topic
I turned a messy incident note into the lesson for the next on-call — I reread yesterday's ending before I make coffee from a Berlin courtyard office that smelled like toner in 2019, which is where this piece actually started — not with a thesis deck, but with a launch we…
Nobody opened the onboarding flashcards until I sat next to them — I reread yesterday's ending before I make coffee from a Berlin courtyard office that smelled like toner in 2017, which is where this piece actually started — not with a thesis deck, but with a launch we shipped…
Spaced reminders for our style guide worked better than a single all-hands — I reread yesterday's ending before I make coffee from a Berlin courtyard office that smelled like toner in 2021, which is where this piece actually started — not with a thesis deck, but with a launch…
Our intern learned the deploy by writing the runbook while we did it — I reread yesterday's ending before I make coffee from a Berlin courtyard office that smelled like toner in 2018, which is where this piece actually started — not with a thesis deck, but with a launch we…
The glossary inside the article stopped people from bouncing on the jargon — I reread yesterday's ending before I make coffee from a Berlin courtyard office that smelled like toner in 2020, which is where this piece actually started — not with a thesis deck, but with a launch…
Spaced repetition decks for evolving tech acronyms — I time first drafts with a kitchen timer I bought in Osaka from a night bus between Accra and Kumasi in 2023, which is where this piece actually started — not with a thesis deck, but with a headline test that 'won' clicks and…
Teaching news literacy with this month's deepfake examples — I still write first drafts longhand from a borrowed desk at a Lisbon newsroom in 2022, which is where this piece actually started — not with a thesis deck, but with a 2,400-word feature that lost most readers at…
Public explainers on quantum announcements that overreached — I keep a cheap reporter notebook in the bag pocket that used to hold chargers from the quiet stacks of the Brooklyn Public Library in 2024, which is where this piece actually started — not with a thesis deck, but…
Micro-credentials for CMS operators gained employer recognition — I outline on index cards, then ignore half of them from a Chennai balcony at 5 a.m. before the heat arrived in 2017, which is where this piece actually started — not with a thesis deck, but with an editor who…
Intern cohorts shipped documentation gardens instead of demos — I reread yesterday's ending before I make coffee from a Berlin courtyard office that smelled like toner in 2025, which is where this piece actually started — not with a thesis deck, but with a launch we shipped on…
Peer discussion that improves understanding — I send a messy voice memo to myself on the walk home from a Toronto coworking loft with bad coffee and good light in 2024, which is where this piece actually started — not with a thesis deck, but with a syndication deal that looked…
Measuring learning outcomes from content — I keep a 'killed darlings' file that is longer than some issues from a Manchester spare room that doubled as an edit bay in 2017, which is where this piece actually started — not with a thesis deck, but with a search spike from a bad…
Assessments that respect adult learners — I reread yesterday's ending before I make coffee from a Berlin courtyard office that smelled like toner in 2022, which is where this piece actually started — not with a thesis deck, but with a launch we shipped on a Friday and spent…
Onboarding new readers to a complex publication — I ask one skeptical friend to read before any colleague does from a Mexico City rooftop after the rain in 2018, which is where this piece actually started — not with a thesis deck, but with a subscriber who mailed a marked-up…
How spaced repetition changes deep reading — I still write first drafts longhand from a borrowed desk at a Lisbon newsroom in 2019, which is where this piece actually started — not with a thesis deck, but with a 2,400-word feature that lost most readers at paragraph three. I…
The Feynman note method for publishers — I keep a cheap reporter notebook in the bag pocket that used to hold chargers from the quiet stacks of the Brooklyn Public Library in 2021, which is where this piece actually started — not with a thesis deck, but with a comments thread…
Learning pathways versus article archives — I time first drafts with a kitchen timer I bought in Osaka from a night bus between Accra and Kumasi in 2020, which is where this piece actually started — not with a thesis deck, but with a headline test that 'won' clicks and wrecked…
When to split a guide into a series — I start from the sentence I am avoiding and work outward from an overnight ferry where the Wi-Fi died on purpose in 2019, which is where this piece actually started — not with a thesis deck, but with a draft I loved that did not survive a…
Building glossaries inside long articles — I outline on index cards, then ignore half of them from a Chennai balcony at 5 a.m. before the heat arrived in 2023, which is where this piece actually started — not with a thesis deck, but with an editor who asked 'what changed in the…
Multimodal learning blocks in text — I print the piece and mark it with a red pen like it's 2009 from the back table of a Nairobi cafe that let me stay for hours in 2025, which is where this piece actually started — not with a thesis deck, but with a workshop where nobody could…